Shipping Policy

Interpretation and Definitions

 The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

 For the purposes of this Disclaimer:

  • "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to Havenheim Furniture
  • "Goods" refers to the items offered for sale on the Service.
  • "Orders" means a request by You to purchase Goods from Us.
  • "Service" refers to the Website.
  • "Website" refers to Havenheim Furniture, accessible from https://havenheimfurniture.co.uk/
  • "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 Thank you for visiting and shopping at Havenheim Furniture. The following terms and conditions constitute our Shipping Policy. This Shipping was generated by TermsFeed Shipping Policy Generator.

Domestic Shipping Policy

Shipment processing times

 All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates

 Shipping charges for Your Orders will be calculated and displayed at checkout.

  • Shipping method: Free Standard
    Shipment cost: Free for orders over £500
    Estimated delivery time: 3-5 business days
  • Shipping method: Paid Standard
    Shipment cost: £9.99 GBP for orders under £500
    Estimated delivery time: 3-5 business days
  • Shipping method: Paid Next Day
    Shipment cost: £19.99 GBP Orders placed before 12 noon will be dispatched the same day.
    Estimated delivery time: 1-2 business day 

Havenheim Furniture ships to addresses within mainland United Kingdom for free on orders over £500 using Standard Delivery.

Shipping surcharges

There is a surcharge for addresses in the: Scottish Highlands and Scottish Islands, Isle of Wight, Isle of Man and Isles of Scilly. You will be advised about shipping rates at checkout. The surcharges range from £9.99 to £48.99 depending on the location for shipping.

Shipment confirmation & Order tracking

 You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Shipping services

Standard deliveries are to the ground floor only.

A Two Man delivery to Your choice of room is available on some items. This will incur an additional cost of between £44.99 and £109.99 depending on the location for shipping. 

We use specialist couriers for large and fragile deliveries. This is to provide safe and efficient deliveries. The lead times for these deliveries can be up to 14 days. This is to allow time for the couriers to collect the item and arrange a convenient delivery date.

Large items cannot be delivered to addresses in the Scottish Highlands and Islands, Isle of Wight, Isle of Man and Isles of Scilly due to restrictions from courier companies.

Customs, Duties and Taxes

 Havenheim Furniture is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the Customer (tariffs, taxes).

Damages

 Havenheim Furniture is not liable for any products damaged or lost during shipping. Please reject the delivery if there is damage to the packaging. Return the package to the sender with the driver. Please take photos of the damage to the box/boxes. Contact us straight away using the methods on our Contacts page, so that we can help you.

 If there is damage to the item itself, please save all packaging materials and damaged goods before contacting us using the details on this page of our website: https://havenheimfurniture.co.uk/pages/contact. We will tell you what information we need in order to accept a return and provide you with the details of how to return the item promptly and easily.

Please refer to our Delivery and Returns Policy for further information.

 Contact Us

 If you have any questions about this Shipping Policy, You can contact us:

Our Shipping Policy was last updated on 23 April 2025.