Delivery and Returns Policy

Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery:

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 7 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 8 working days, please reach out to us using any of the methods on our Contacts page so that we can help.

Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged packages. Please reject the delivery and return the package to the sender with the driver. Take photos of the damaged packaging. Contact us straight away using the methods on our Contacts page, so that we can help you.

If you discover that an item has been damaged, please contact us straight away using the methods on our Contacts page, so that we can help you. 

Returns: 

We will let you know what information we need in order to accept a return and provide you with details of how to return the item promptly and easily. Please contact us using any of the methods on our Contacts page if you wish to return an item . 

You have 2 working days from delivery to ask us for a return if an item:

  • is damaged 
  • has a manufacture's defect
  • is an incorrect item
  • is missing parts

We will rectify these issues free of charge by arranging:

  • the collection of the item
  • a replacement item to be delivered
  • missing parts to be delivered

All returns must be in their original packaging and will only be collected from the original shipping address.

If you are not happy with your purchase, we accept returns for any reason under Distance Selling Regulations for 14 days after delivery. A charge of £19.99 will apply for return shipping.

All returns under 14 days Distance Selling Regulations must be in:

  • their original packaging
  • the same condition as when they were delivered
  • saleable condition.

Returns will not be accepted if you have:

  • damaged the packaging
  • assembled the item partially or fully
  • moved the item to a different address

All returns are inspected when we receive them. We will check the condition of the packaging and the item. If they meet the standards that we set, we will issue a refund minus the return shipping cost. Please contact us using any of the methods on our Contacts page if you have any questions about this policy.

Cancellations & Refunds:

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order. Your refund will be processed within 14 days of your item being cancelled or received at the returns address. It can take 2-3 days for the refunded amount to reach your account.

Updated on 23 April 2025.